Fractional COO · London, Ontario
Ground before growth.
What does your company stand on when the week gets busy? That is the question I keep asking owners. Here is where I would start looking.
Who is this for?
Owner-led companies of 1 to 200 people, in any line of work. The questions change as you grow. Which of these sounds like yours?
Stabilize before you scale.
What happens when you speed up a process nobody wrote down? As far as I can tell, you get the same mess, faster. So here is the order I have come to trust.
Steady it
Write down how the work is done today, as it really is. Not how it should be.
Choose what matters
Not every task needs a process. Which few break things when they go wrong?
Then make it faster
Tools, software, automation. They help now, because there is something solid to speed up.
Where is your company?
Count your people, then read the work. Each stage has one thing that tends to break first, and one piece of ground to lay before the next. There is a free guide for each.
Read, Build, Hold, Hand it over.
Every engagement says how it ends before it starts. Why would you hire someone who plans to stay forever?
Read
What is actually going on, in writing.
Build
The systems your team will run: roles, decisions, hiring, procedures, the review rhythm.
Hold
A few months on retainer, to see whether it holds when the week gets busy.
Hand it over
Your company runs it without me. That is the point.
The guarantee
If the report doesn't show you something you didn't already know, tell me and I refund it.
The guarantee covers the Read, the written reading every engagement starts with.
Who you would be talking to
I'm Jon. I've spent 18 years running people, logistics and HR inside a large organization. I have come up with the stupidest procedures and the greatest ones.
I hate the way we work. Not the people, the design of it. I've watched brilliant people spend most of their day shuffling information around, and I keep asking why.
What is your company standing on?
Twenty minutes, free. You tell me what is going on and I ask questions. If I am not the right help, I will say so.